FAQ
Where do you ship from?
All orders are shipped from New York City. We currently ship nationwide and offer international shipping to select countries.
How long does shipping take?
- Processing time: 1–3 business days
- Standard U.S. Shipping: 3–7 business days
- International Shipping: Varies by destination
Can I cancel or change my order?
Once an order is placed, it cannot be canceled or edited. Please double-check your cart and shipping address before checking out.
What’s your return policy?
All sales are final due to hygiene reasons. If you receive a damaged or incorrect item, please contact us within 3 days of delivery.
My package says delivered, but I didn’t receive it.
Please check with neighbors or your local post office. If you still can't locate it, email us with your order number. A1 The Label is not responsible for packages marked as delivered.
How can I contact A1 The Label?
Email us at a1thelabel@icloud.com. We respond within 24–48 hours, Monday through Friday. Follow us on Instagram @a1thelabel for updates and new drops.
Is A1 The Label jewelry waterproof?
Most pieces are water-resistant, but we recommend avoiding water, sweat, perfumes, and lotions to preserve the quality of your jewelry over time.